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🌱 Reselling made simple

Returns Explained for New Resellers

Keep the sale record, the original condition evidence and the return outcome together so one return does not wreck your records.

Beginner friendlyPlain EnglishUpdated September 2026
Simple answer

A return changes the real result of the sale. Record any refund, extra postage, damage or fees that were not recovered, then put the item back into stock only if it is genuinely sellable.

What to do

1. Keep the original listing photos

Keep this step simple and use the real numbers or evidence you have.

2. Save messages and tracking where relevant

Keep this step simple and use the real numbers or evidence you have.

3. Record the refund and extra costs

Keep this step simple and use the real numbers or evidence you have.

4. Inspect the returned item before relisting

Keep this step simple and use the real numbers or evidence you have.

Simple example

If a £40 sale is refunded and you lose £4 postage, the final result is not a £40 sale anymore. Your records should show the loss clearly.

Common mistake

Leaving the original sale recorded as full profit after a refund makes your monthly numbers look better than reality.

Use MyCost when the numbers start getting messy

MyCost can keep the item cost, storage location, sale and real profit together so you do not have to remember it all.